Good & bad customer service

Thought I would write up a quick blog post after experiencing the good and bad of large companies over the past few days.

The bad

Amazon. Decided I wanted one of these new PlayStation 4 Pro 500 Million Limited Edition Consoles. And I knew they would be available for pre-order on Tuesday, 14th August in the UK. Amazon had them available from after 7am and I placed an order. Soon after 8.30am they were no longer available. Therefore I didn’t feel the need to order one from PC World/Currys, GAME, Smyths or Very. Unfortunately Amazon.co.uk had made a mistake and should have listed the item from 10am.

So they cancelled all orders and relisted the item for preorder at 10am the next day. Unfortunately it sold out in minutes (or seconds) – even when I knew of the ‘available from’ link.

They neither apologised directly or proactively contacted all those they let down. And whilst they reimbursed me a small amount after I complained it wasn’t reflective of the error. I still have had no apology or response to my complaint. Ultimately their mistake cost me a limited edition PS4 Pro. I might just shop elsewhere for pre-orders in future.

The good

Bethesda Game Studios. Accidently created a new Bethesda account on Xbox One Skyrim when I already have an account. Emailed their support, and was met with a response in under 30 minutes. They understood the problem, offered two solutions, explaining the consequences. And once I had selected the solution they left the ticket open to make sure I was happy. #textbookcustomerservice.

It bodes well for Fallout 76 players if the CS is that good. Thank you Bethesda.

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